SURVEY - Moj Lab

Satisfaction survey

With a view to improving the quality of its services, Moj Lab Polyclinic measures customer satisfaction. Please answer the questions below to help us improve our services with your comments and suggestions. The improvement will be to our mutual benefit and satisfaction. Thank you in advance. Your Moj Lab Polyclinic

Sex

Age

3. Which organisational unit within the Private Health Institution Moj Lab Polyclinic did you have experience with?

POLYCLINIC
If you have not had experience with the Polyclinic, click the Next button at the bottom of the page to answer the questions for the Laboratory.
The answers offered have the following meanings:
(1) - Very dissatisfied
(2) - Dissatisfied
(3) - Neither dissatisfied, nor satisfied
(4) - Satisfied
(5) - Very satisfied

Possibility of making an appointment by telephone

Consideration and professionalism of the person making the appointment

Consideration and professionalism of the medical staff in the therapy / intervention room

Consideration and professionalism of the Polyclinic physician/s

The physician took enough time for the examination

The physician listened to me carefully

The physician took enough time to talk to me

The physician gave me clear explanations about the diseases and medications s/he prescribed

The physician explained to me the importance of the tests s/he referred me to

I clearly understood my treatment plan

After the examination, I feel more able to deal with my health issue

The answers offered have the following meanings:
(1) - I disagree
(2) - I am not sure
(3) - I agree

There is a complaint box / book available

Information on the services provided are available

Moj Lab is recognised as a market leader

I would recommend Moj Lab to my friends

Your remarks and suggestions

LABORATORY
The answers offered have the following meanings:
(1) - Very dissatisfied
(2) - Dissatisfied
(3) - Neither dissatisfied, nor satisfied
(4) - Satisfied
(5) - Very satisfied