PZU Poliklinika “MOJ LAB”, with its registered office in Podgorica, Moskovska 2B, Tax ID 03322246 (hereinafter referred to as MOJLAB) as the data controller, respects your privacy and bases its websites on technologies that provide a better and safer online experience. This privacy policy applies to the collection and processing of your personal data and the use of cookies on the mojlab.me website (hereinafter: the website).
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information, in accordance with the terms on our websites.
By using these websites, you agree to the data collection and processing methods described in this policy.
To maintain website functionality and provide services requested by users, MOJLAB may collect and use users' personal data on this website. Through the mojlab.me website, depending on the purpose, it is possible to collect your personal data such as: First and last name, email address, home or business address, phone number.
By entering personal data or attaching documentation in the designated fields, you give consent for the said data to be used for the purpose for which it was provided.
MOJLAB collects data about your computer. This data may include your browser type, access times, and website addresses.
MOJ LAB also collects client data outside of this website, based on questionnaire forms with client consent and for the purposes stated in those forms.
MOJLAB may use the collected data to provide you with more efficient customer service, facilitate website use by eliminating the need for frequent re-entry of the same data, or to customize the website to your personal preferences and interests.
MOJLAB may share data with trusted partners for specific purposes: statistical analysis, providing customer support, organizing delivery, or similar needs. Any such third party is prohibited from further processing your personal data.
MOJLAB also informs you that you have the right to access all provided personal data, as well as to correct it, the right to subsequently withdraw previously given consents, partially or in full, and the right to object to the processing of personal data for the purpose of providing information about products or services.
When registering or ordering on our websites, depending on the case, you may be asked to enter your data or other information to help us provide you with the best possible experience using our pages.
We collect personal data in the following ways:
When registering to use our services, specifically: first and last name, email address
When applying to join our team of experts, specifically: first and last name, email address, mobile phone number, title, license number, specialization/sub-specialization
When sending an inquiry to our medical team: first and last name, email address, findings and documentation that you choose to send us
When subscribing to the newsletter: email address
When using the application, specifically the data you choose to provide us, such as child's name, date of birth, medical documentation, etc.
We collect some personal data because we are obliged to do so to comply with legal and sub-legal regulations. For example, legal regulations prescribe what data an invoice must contain, and we will be obliged to collect all data from you to ensure the validity of the issued invoice.
We will store personal data in a form that allows identification only for as long as necessary for the purposes for which the personal data is processed or as long as specific regulations of our country require. Personal data may be stored for a longer period under certain prescribed conditions, such as for statistical purposes or for archiving in the public interest.
If we process your data based on consent, should you withdraw that consent, we will stop processing your data and will no longer use it for the stated purposes; however, this may result in the inability to use certain additional benefits associated with them.
Please note that we will not delete your data within the specified timeframes if a forced collection procedure for unpaid overdue claims has been initiated or if another procedure has been started; in such cases, personal data will be deleted upon the final conclusion of that procedure.
We may use the data collected from you when you register, schedule an appointment, or use certain other website content solely for the purpose for which the personal data was provided.
The MOJLAB.me website protects your personal data from unauthorized access, use, or disclosure. Data on computer servers is stored in a controlled, secure environment, protected from unauthorized access, use, or disclosure.
A backup of your personal data is stored on a secure server and can only be accessed by a limited number of individuals who have special access rights to such systems and are obligated to keep such data confidential.
You have the right to submit a complaint regarding the processing of your personal data to MOJLAB at the email address poliklinika@mojlab.me, or to the address of the Institution's headquarters.
User profile management:
As a registered user of the application, you have full control over your user profile data. You can easily update your data whenever necessary, and if you choose to do so, you have the option to delete your user account.
To update your user profile:
Simply log in to the application and go to the "Settings" section.
Click on your user account to access your profile settings.
From there, you can modify your personal information, including your name, contact details, and other specifics.
To delete your user account:
In your user profile settings, you will find the "Delete Account" option.
Once selected, you will be asked to confirm your decision to delete the account. Please be aware that this action is irreversible.
After requesting account deletion, we will send a confirmation email to the registered email address associated with your user account.
Deletion of personal data:
Data privacy and security: Protecting your privacy is our top priority. Once you request the deletion of your user account, we will immediately remove all associated data from our systems. This includes your profile information, settings, and all other data linked to your account. Once the deletion process is complete, it will not be possible to restore or access the deleted account data.
The littledotapp.com website uses so-called cookies – text files placed on the user's computer by the web server that the user utilizes.
MOJLAB uses third-party cookies to obtain statistical data on the visits and usage patterns of our websites. The collected data includes the user's IP address, browser information, language, operating system, and other standard data, which are collected and analyzed exclusively in an anonymous and aggregated form.
You can set your computer to warn you each time cookies are sent, or you can choose to disable all cookies.
If you disable cookies, some functions that improve website efficiency will be disabled, and some of our services may not work correctly.
However, you can still place orders and use services.
To better understand cookies and how to control them, you can find out below what types of cookies exist and which are used on the website.
First-party cookies are cookies installed on your device by the organization whose website you are visiting.
Third-party cookies are cookies installed on your device by another organization via the website you are visiting. An example of a third-party cookie is one set by a web analytics company that provides the website owner with data on the number of people visiting the site.
Persistent cookies remain stored on your device even after closing your web browser.
Session cookies are removed from your device the moment you close the web browser in which you were browsing the website.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, and no third party will have access to such data, except in legally mandated cases.
From time to time, at our discretion, we may include or offer third-party products or services on our websites. These third-party websites have separate and independent privacy policies. Therefore, we are not responsible and assume no liability for the content and activities of such linked sites.
We respect Do Not Track signals and therefore do not track, place cookies, or use advertising when a browser's Do Not Track (DNT) mechanism is enabled.
It is also important to note that we do not allow third parties to conduct behavioral tracking of users.
The confidentiality of your information is protected and secured using SSL encryption. Online payment pages are secured using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data encoding process to prevent unauthorized access during data transmission. This enables secure data transfer and prevents unauthorized access to data during communication between the user and the Payment Gateway, as well as in the reverse direction. The Payment Gateway and financial institutions exchange data using their virtual private network (VPN), which is also protected from unauthorized access. Webteh is an authorized PCI DSS Level 1 payment service provider.
The merchant does not store credit card numbers, and they are not accessible to unauthorized persons.
MOJLAB maintains the confidentiality of your personal data and allows access to and disclosure of personal data only to those employees who require it for the performance of their business activities, and to third parties only in cases explicitly prescribed by law or with your consent.
Understanding the Fair Information Practice Principles and how to apply them is crucial for adhering to various privacy laws that protect personal data. The websites and application are designed as a form of assistance for parents to monitor, document, and address their child's health issues, but they are not equivalent to a medical examination, nor are they a substitute for such an examination, or for diagnosis or therapy. Therefore, they assume no responsibility for any health consequences. The security of downloading data from the application via email is the sole responsibility of the registered user.
To comply with fair information practices regarding the collection of personal data, we will take the following appropriate actions in the event of a data breach:
We will notify users as soon as possible, via email and by posting a notice on the websites themselves, and we will promptly take all necessary actions in accordance with applicable personal data protection regulations.
If you have any questions regarding personal data protection, you can contact us using the contact details provided below.
Web:
mojlab.me
E-mail:
poliklinika@mojlab.me
Polyclinic "Moj Lab", with the aim of improving service quality, conducts customer satisfaction surveys. Please answer our questions so that your comments and suggestions can help us improve our services for mutual benefit and satisfaction.
